Privacy Policy

At e2det, your privacy is a core commitment, not an afterthought. This Privacy Policy explains in clear terms what personal information we collect when you visit or register on e2det, how we use that information, with whom we may share it, and the steps we take to keep it secure. This policy applies to all users of e2det's online casino and sports betting services, including cricket betting, live casino, slots, and crash games, accessed through our website or any associated application.

By accessing or using e2det, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations in Bangladesh.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, make a deposit, or contact our support team, you voluntarily provide us with personal information, which may include:

• Full name, date of birth, and residential address (Dhaka, Chittagong, Sylhet, or other Bangladesh cities)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Payment account identifiers such as your bKash, Nagad, Rocket, or Upay number; and bank account details where applicable (e.g. Dutch-Bangla Bank, BRAC Bank, City Bank)
• Identity verification documents (national ID, passport, or other government-issued photo ID) submitted during KYC verification

1.2 Information Collected Automatically

When you use e2det, certain technical and behavioural data is collected automatically by our systems to operate, maintain, and improve the platform:

• IP address, browser type, and operating system
• Pages visited, session duration, and click-through behaviour on the site
• Device identifiers, geolocation data (country/region level), and referral source

2. How We Use Your Information

e2det processes your personal information for the following legitimate purposes:

• Account registration, identity verification (KYC), and account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Providing personalised game recommendations and promotional offers relevant to your activity on e2det
• Fraud prevention, anti-money-laundering (AML) compliance, and responsible gaming monitoring
• Customer support communication, including responding to queries submitted to [email protected]
• Analysing platform performance, diagnosing technical issues, and improving the overall user experience for players across Bangladesh

3. Data Sharing and Disclosure

e2det does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your information in the following limited circumstances:

• Service providers and technology partners who assist in operating the platform (e.g. payment processors, game providers, cloud hosting services), bound by data processing agreements
• Regulatory and law enforcement authorities, when required by applicable law or to detect, prevent, or report suspected fraud or illegal activity
• Successor entities in the event of a merger, acquisition, or corporate restructuring, subject to the same privacy obligations
• With your explicit consent, in any other circumstance not listed above

Any third party receiving your data is required to maintain its confidentiality and use it only for the purpose for which it was shared. We do not authorise third parties to process your data for their own independent purposes without your prior consent.

4. Cookies and Tracking Technologies

e2det uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management and security tokens
• Analytical cookies: help us understand how users navigate e2det so we can identify improvements and optimise performance
• Preference cookies: remember your language preference and other personalisation settings across sessions

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on e2det. Your continued use of the platform after adjusting cookie settings constitutes acceptance of this policy.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, or contractual obligations. For most account data, the standard retention period following account closure is five (5) years, in line with common financial record-keeping requirements.

When your data is no longer required for any of the purposes described in this policy, or when you validly request deletion, we will securely delete or anonymise the relevant records, subject to any overriding legal obligations that require us to retain specific data for a longer period.

6. Data Security

e2det employs industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive fields such as passwords and payment identifiers, access controls limiting data access to authorised personnel only, and regular security reviews of our systems and infrastructure.

While we implement rigorous safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law. We encourage you to choose a strong, unique password for your e2det account and never share your login credentials with any third party.

7. Your Rights and Choices

As a user of e2det, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may request that it be corrected
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a dispute or review is ongoing
• Right to data portability: you may request that we provide your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Note that exercising certain rights may affect your ability to continue using some features of e2det.

8. Payments and Financial Data

e2det facilitates deposits and withdrawals via popular Bangladesh payment methods including bKash, Nagad, Rocket, and Upay, as well as selected bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). When you initiate a financial transaction, we collect the minimum data necessary to complete, record, and verify that transaction. Payment account numbers and mobile wallet identifiers are stored in encrypted form and are never exposed in plain text within our systems.

All financial transaction records are retained for the period required by applicable financial regulations. We do not store full card numbers on our servers; card transactions where applicable are processed through PCI-DSS compliant payment partners. e2det does not accept cash or cryptocurrency transactions.

9. Minors and Age Restriction

e2det is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not use, register on, or provide any personal information to e2det. If we become aware that personal data has been collected from a person under 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed e2det, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

e2det reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of e2det following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this policy regularly. The most current version will always be accessible at the Privacy Policy page on e2det. If you have concerns about any update, you may contact us before continuing to use the platform.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e2det handles your personal data, our team is here to help. We aim to respond to all data-related enquiries within 5 working days.

Email us at: [email protected]